IQOS Short-Term Rental Program

Terms and Conditions

These Terms and Conditions (“Terms”) are applicable to and govern your agreement to rent a pre-owned IQOS device (“Rental Device”) on a short-term basis, the transaction details of which are provided below. You should read these Terms carefully as they affect your legal rights in the transaction.

  1. By participating in this Short-Term Rental Program, you confirm that: (i) you are an adult smoker or a user of IQOS or other nicotine products aged 18 years or over; (ii) you agree to be registered in our IQOS database; and (iii) your main residence is in Malaysia.
  2. The Short-Term Rental shall be for a period of 14 days, starting from the physical delivery of the Rental Device to you (“Rent Period”).
  3. You acknowledge and agree that the Rental Device (details of which shall be listed below) are pre-used (second-hand). You hereby warrant that you have inspected the Rental Device prior to acceptance of delivery, and that you shall not alter or modify the Rental Device in any way.
  4. You agree to pay the applicable Rental Fee listed below for your selected Rental Device payable at the start of the Rent Period:

i)               RM5.00 for either IQOS 2.4+ or;

ii)              RM10.00 for IQOS 3 Duo.

  1. You agree to return the Rental Device within one day from the end of the Rent Period (i.e., on Day 15).  In the event you fail to return the Rental Device on such day, you agree that a further rent period shall automatically commence and you shall incur additional charges in the sum of RM1.00 for every subsequent two (2) days starting from the day immediately after the lapse of the Rent Period (i.e. from Day 16) (“Additional Charges”) with a maximum of 14 days thereafter (“Further Rent Period”). You shall pay the Additional Charges for the Further Rent Period, the sum of which shall be determined and be payable on the day of return of the Rental Device.

The Additional Charges are incurred over a period of two (2) days. For illustration purposes, if the Rental Device is returned either on Day 18 or Day 19, (i.e. 3 or 4 days after the Rent Period), the Additional Charges incurred by you shall in both instances be RM2.00.

  1. You agree to use the Rental Device as instructed in their respective user guides. Warranty for the Rental Device shall be valid only during the Rent Period and if applicable, during the Further Rent Period (as described below). Throughout the Rent Period and the Further Rent Period, if applicable, you shall be responsible for any damage to any components of the Rental Device, excluding normal wear and tear.
  2. You shall return the Rental Device at the end of the Rent Period (or Further Rent Period, if applicable) in good working condition to the location as follows:

7.1       by physically surrendering the Rental Device to any IQOS Authorised Care Centre(IACC) by physically surrendering the Rental Device to an IACC authorised personnel with a completed ‘Return Acknowledgment Form’;

OR

7.2       to the delivery service personnel by physically surrendering the Rental Device to the personnel if you requested for ‘Pick Up Service’ with a completed ‘Return Acknowledgement Form’.

  1. By participating in this Short-Term Rental Program, you will be eligible to a one-off rebate if you choose to purchase an IQOS 2.4+ or IQOS 3 Duo upon returning the Rental Device as prescribed in paragraph 3 above (“Rental Rebate”). In respect of the Rental Rebate, the following shall apply:

i)               A rebate of RM50.00 for purchase of an IQOS 2.4+; or

ii)              A rebate of RM80.00 for purchase of an IQOS 3 Duo.

iii)             Existing IQOS users are not eligible for the Rental Rebate.

iv)             The Rental Rebate shall be applicable one (1) day after the commencement of the Rent Period.

v)              The Rental Rebate cannot be applied together with other ongoing IQOS device rebates, unless otherwise notified.

9.     Failure to return the Rental Device as prescribed in paragraph 5 above shall constitute a breach of your obligations under these Terms. In such event, you shall pay 50% of the Retail Selling Price of the Rental Device. You further agree and acknowledge that the Rental Device owner and/or its agents shall have the right to take any and all action necessary and available under law and equity to recover the Rental Device from you.

 

10.  You confirm that you consent to our processing of your personal data that you provide us. Details of such processing are described in our Privacy Notice available at pmiprivacy.com

 

11.  These Terms are subject to the laws of the Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

 

12.  In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms, the English version shall prevail.

 

For all further inquiries, please call us at 1800-88-3858.